911 Ground Zero Tour & Museum Preferred Access

478 Reviews 4.91 out of 5 stars Based on 478 reviews collected by Cool New York City and TripAdvisor | Recommended by 98% of travelers |
Badge of Excellence |Badge of Excellence This experience is highly rated by travelers and has met our top quality standards.
New York City, USA

Loading Options
Don't miss out!
On average, this is booked 33 (0) days in advance.

4 hours (approx.)
Mobile ticket
Instant confirmation

Overview

[Best Valued 4-Hour Experience] Join us on a tour of the World Trade Center Complex, covering the events of September 11, 2001. This experience is a celebration honoring the heroes and the survivors of “Stairwell B."

Trace the path taken by the firefighters and learn how some withstood the collapse of a 110-story tower. Using historical photos of the attacks, this experience will chronicle the events of that day. You'll be astonished by the bravery of these First Responders. Discover how the “Angel of Stairwell B” helped save a team of firefighters and the miracle of the “911 Surfer”, who rode down with 88 stories of imploding debris.

Finishing at the Memorial Plaza, you'll learn how the new World Trade Center Complex was designed and constructed. This is the definitive Ground Zero experience. Skip the Ticket Line access into the Official September 11th Museum is included, all guests must still check through security. The museum is a self-guided experience.

What's Included

  • Narrated 2-Hour Walking Tour using large 11" x 17" photos to add richness to your experience.
  • All Fees and Taxes
  • 9/11 Museum Enhanced Access
  • Gratuities are welcomed and appreciated.
See 1 more

Meeting Location

Meeting point

Dey Street
New York, NY 10007, USA

Show on Google Maps

Detailed check-in instructions, including the exact address, are provided with your booking confirmation.

End point

Greenwich Street
New York, NY 10006, USA

This tour ends inside the 9/11 Memorial.

Options & Pricing

Start Times

What To Expect

The Oculus

The experience starts at the Starbucks across the street from the Oculus, the most expensive subway hub in the world. The tour also introduces FDNY Captain John Jonas and his team "the Dragon Fighters."
Read more

5 minutes • Admission Ticket Free

World Trade Center

There we'll continued to an overlook of the World Trade Center Memorial Plaza. From this vantage, one could see the entire complex which includes One World Trade Center, the Reflecting Pools, and the 911 Museum.
Read more

40 minutes • Admission Ticket Free

Brookfield Place

The tour proceeds to the World Financial Center. Here you learn about the little known Operation Aegis. The largest rescue by sea in history. Where over 500,000 civilians were evacuated by watercrafts of all sizes.
Read more

45 minutes • Admission Ticket Free

Winter Garden

Next we'll visit the reconstructed Winter Gardens, the $60 million 10 story glass pavilion that was devastated during the attacks of September 11th. Next we'll visit the Eleven Tears Memorial, dedicated to the eleven American Express employees lost on that day.
Read more

15 minutes • Admission Ticket Free

World Trade Center

Concluding at the new World Trade Center complex, your guide will detail its design and construction. The guide will also cover the mystery of the lost gold and silver reserves of Building Four. In addition, you'll learn about the Survivor Tree, its resilience, survival, and rebirth.
Read more

15 minutes • Admission Ticket Free

The National 9/11 Memorial & Museum

Before entering the 911 Memorial Museum, your guide will give you pointers and highlights of the museum. This will help you to optimize your visit. The museum is self-guided allowing one to explore at their own pace. There are multiple artifacts and first person videos from survivors and rescuers. This package includes "Skip the Ticket Line" access.
Read more

2 hours • Admission Ticket Included

Show 4 more stops

Additional Info

  • Confirmation is instant and will be received at time of booking
  • Wheelchair accessible
  • Transportation options are wheelchair accessible
  • Suitable for all physical fitness levels
  • Infants and small children can ride in a pram or stroller
  • Well organized

Frequently Asked Questions

(6)

Q: What is the cancellation policy for the 911 Ground Zero Tour & Museum Preferred Access?

A: You can cancel up to 24 hours in advance of the tour for a full refund. For a full refund, you must cancel at least 24 hours before the tour start time.If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.Any changes made less than 24 hours before the tour start time will not be accepted.Cut-off times are based on the tour local time (EDT). Read more Apr 2025

Cancellation Policy

You can cancel up to 24 hours in advance of the tour for a full refund.

Still have questions?

We’re here to help.
Live Chat, Text, Call, or Email our friendly customer support with your questions.

Activity code: C-44983P11

Traveler Photos

Reviews

4.91
478 reviews

Average 4.91 out of 5 stars based on 478 traveler reviews collected by Cool New York City and partner sites such as Cool Destinations and TripAdvisor

5 stars
455
4 stars
12
3 stars
6
2 stars
1
1 star
4

Loading Options
Don't miss out!
On average, this is booked 33 (0) days in advance.

Similar Tours & Activities

Street art tour at Soho

Street art tour at Soho

4
 2 hours  Free Cancellation  Instant Confirmation
from
$230

1 Day Niagara Falls US Side Only - from New York by Air
Likely to Sell Out

1 Day Niagara Falls US Side Only - from New York by Air

New To The Site!
 13 hours  Hotel pickup offered
from
$799

NYC: Sightseeing Day Trip with Statue of Liberty Visit

NYC: Sightseeing Day Trip with Statue of Liberty Visit

1
 6 hours  Free Cancellation  Instant Confirmation
from
$90

Big Bus New York Hop-On Hop-Off Open Top Tour

Big Bus New York Hop-On Hop-Off Open Top Tour

 1 hour 30 minutes  Free Cancellation  Instant Confirmation
from
$58

Travelers Who Bought This Tour Also Bought

Circle Line: Complete Manhattan Island Cruise
Likely to Sell Out

Circle Line: Complete Manhattan Island Cruise

 2 hours 30 minutes  Free Cancellation
from
$41.60

NYC Bus Tour of Brooklyn, Bronx, Queens: Contrasts, Color and Character

NYC Bus Tour of Brooklyn, Bronx, Queens: Contrasts, Color and Character

 6 hours  Free Cancellation  Instant Confirmation
from
$84

NYC Secrets of Grand Central Walking Tour

NYC Secrets of Grand Central Walking Tour

 1 hour 30 minutes  Free Cancellation  Instant Confirmation
from
$39

What's Included

American Museum of Natural History Admission Ticket

American Museum of Natural History Admission Ticket

  • Narrated 2-Hour Walking Tour using large 11" x 17" photos to add richness to your experience.
  • All Fees and Taxes
  • 9/11 Museum Enhanced Access
  • Gratuities are welcomed and appreciated.

Additional Info

American Museum of Natural History Admission Ticket

American Museum of Natural History Admission Ticket

  • Confirmation is instant and will be received at time of booking
  • Wheelchair accessible
  • Transportation options are wheelchair accessible
  • All areas and surfaces are wheelchair accessible
  • Service animals allowed
  • Public transportation options are available nearby
  • Suitable for all physical fitness levels
  • Infants and small children can ride in a pram or stroller
  • Well organized
  • This tour is copyrighted
  • This tour/activity will have a maximum of 25 travelers

Report Product Issue

American Museum of Natural History Admission Ticket

American Museum of Natural History Admission Ticket

Cancellation Policy

American Museum of Natural History Admission Ticket

American Museum of Natural History Admission Ticket

Free cancellation
100% refund
No refund

You can cancel up to 24 hours in advance of the tour for a full refund.

  • For a full refund, you must cancel at least 24 hours before the tour start time.
  • If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the tour start time will not be accepted.
  • Cut-off times are based on the tour local time (EDT).

Sorting, ranking, and search results

American Museum of Natural History Admission Ticket

American Museum of Natural History Admission Ticket

Cool New York City wants to make your searches as relevant as possible. That's why we offer many ways to help you find the right experiences for you.

On some pages, you can select how to sort the results we display and also use filter options to see only those search results that meet your chosen preferences. You'll see explanations of what those sort options mean when you select them.

If you see a Badge of Excellence label, the award is based on average review ratings, share of bookings with a review, and number of bookings through Cool New York City over a 12-month period.

The importance of any one factor over any other in a sort order varies, and the balance is constantly being reviewed and adjusted. We're always updating our systems and testing new ways to refine and improve your results to make them as relevant as possible to meet your needs.