World Trade Center Tour with 911 Museum & Observatory All Access

136 Reviews 4.92 out of 5 stars Based on 136 reviews collected by Cool New York City and TripAdvisor | Recommended by 99% of travelers |
Badge of Excellence |Badge of Excellence This experience is highly rated by travelers and has met our top quality standards.
New York City, USA

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This is usually booked 14 (0) days in advance.

5 hours (approx.)
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Overview

[Best Valued 5-Hour Experience] This is a guided tour of the World Trade Center Complex, covering the events of September 11, 2001, especially the Heroes and Survivors of “Stairwell B".

Using large 11" x 17" historical photos of September 11th, this tour chronicles the events of that day, discovering how First Responders saved over half a million lives. Be astonished by the bravery of firefighters and learn how the “Angel of Stairwell B” helped save a team of firefighters including the miracle of the “911 Surfer," who rode down with 88 stories of imploding debris.

Concluding inside the Memorial Plaza, marvel at the new designs and structures. This is the definitive tour of September 11, 2001.

This Triple Play Package includes Skip-the-Ticket-Line Access into the September 11th Memorial Museum and One World Observatory. All guests must check through security for the museum and observatory. Both venues are self-guided.

Please check disclaimer on the availability of venues

What's Included

  • One World Observatory Ticket
  • Ticket for a Guided 2-Hour Walking Tour using Extra Large Visuals
  • 9/11 Museum Ticket
  • Gratuities (Welcomed and Appreciated)
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Meeting Location

Meeting point

20 Dey St, New York, NY 10007, USA

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This tour meets at the 9/11 Memorial's Starbucks Café located on 20 Dey Street between Broadway and Church Street. Please arrive 15 minutes before your tour to check-in with your host at the Starbucks.

End point

180 Greenwich St, New York, NY 10006, USA

This tour ends inside the 9/11 Memorial.

Options & Pricing

Start Times

What To Expect

The Oculus

The experience starts at the Starbucks across the street from the Oculus, the most expensive subway hub in the world. The tour also introduces FDNY Captain John Jonas and his team "the Dragon Fighters."
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5 minutes • Admission Ticket Free

World Trade Center

There we'll continued to an overlook of the World Trade Center Memorial Plaza. From this vantage, one could see the entire complex which includes One World Trade Center, the Reflecting Pools, and the 911 Museum.
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40 minutes • Admission Ticket Free

Brookfield Place

The tour proceeds to the World Financial Center. Here you learn about the little known Operation Aegis. The largest rescue by sea in history. Where over 500,000 civilians were evacuated by watercrafts of all sizes.
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45 minutes • Admission Ticket Free

Winter Garden

Next we'll visit the reconstructed Winter Gardens, the $60 million 10 story glass pavilion that was devastated during the attacks of September 11th. Next we'll visit the Eleven Tears Memorial, dedicated to the eleven American Express employees lost on that day.
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15 minutes • Admission Ticket Free

World Trade Center

Concluding at the new World Trade Center complex, your guide will detail its design and construction. The guide will also cover the mystery of the lost gold and silver reserves of Building Four. In addition, you'll learn about the Survivor Tree, its resilience, survival, and rebirth.
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15 minutes • Admission Ticket Free

The National 9/11 Memorial & Museum

After your walking tour, you'll be granted entry into the venue. This museum contains historical artifacts and donated personal items from the World Trade Center attacks. This is a self-guided tour where guests are invited to leisurely explore until closing.
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2 hours • Admission Ticket Included

One World Observatory

For those who select the One World Observatory Package, you'll take the HyperSpeed Elevators to the Observatory on the 100th floor. During the 48-second elevator ride, you'll watch a timeline transformation of Manhattan. At the Observatory, be astonished by the amazing views of four different states. This is a self-guide experience where guests are invited to enjoy the Observatory until closing.
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1 hour • Admission Ticket Included

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Additional Info

  • Confirmation is instant and will be received at time of booking
  • Wheelchair accessible
  • Transportation options are wheelchair accessible
  • Public transportation options are available nearby
  • Suitable for all physical fitness levels
  • Infants and small children can ride in a pram or stroller

Frequently Asked Questions

(7)

Q: What is the cancellation policy?

A: The World Trade Center Tour with 911 Museum & Observatory All Access has a Free Cancellation policy. You can cancel up to 24 hours in advance of the tour for a full refund. For a full refund, you must cancel at least 24 hours before the tour start time.If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.Any changes made less than 24 hours before the tour start time will not be accepted.Cut-off times are based on the tour local time (EDT). Read more Apr 2025

The answers provided below are based on answers previously given to customers' questions.

Cancellation Policy

You can cancel up to 24 hours in advance of the tour for a full refund.

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Activity code: C-44983P14

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Reviews

4.92
136 reviews

Average 4.92 out of 5 stars based on 136 traveler reviews collected by Cool New York City and partner sites such as Cool Destinations and TripAdvisor

5 stars
127
4 stars
7
3 stars
2
2 stars
0
1 star
0

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This is usually booked 14 (0) days in advance.

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Cancellation Policy

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100% refund
No refund

You can cancel up to 24 hours in advance of the tour for a full refund.

  • For a full refund, you must cancel at least 24 hours before the tour start time.
  • If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the tour start time will not be accepted.
  • Cut-off times are based on the tour local time (EDT).

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